Q1. Can I have a sample order?
A: Yes, sample order is always welcome
for new projects or as replacement of running projects.
Q2. What is the lead time for Sample order and Mass Production
order?
A:
For
LX standard products, the lead time for samples are usually 1-7 days.
For
Customized products, it depends on the change requirements for FPC, Backlight…
For
Mass production, we usually make delivery among 2-4weeks, special size may need
some longer time.
In summary, based on our years of big output, we have been
keeping good relationship with Taiwan LCD panel and IC suppliers, we had a
steady supply even when there was heavy shortage of materials.
Q3. Do you have any MOQ?
A:
Yes, it depends on different sizes of products. Please refer to our sales.
Thanks.
Q4.How long is the warranty?
A: Usually 12 Months. If there is any defect upon using within the warranty period, we require our clients to return the goods o us, with shipping cost paid by us.
Q5. How do I work with you on Customized products?
A:
At the beginning please provide us any drawing , Specification, any special
requirements…⇨ Our engineers will work on the compatible solution and also moulds
cost if any. ⇨ We provide samples for approval. ⇨ We make modification if necessary. ⇨ We do small quantity of trial order. ⇨ We do mass production.
Q6. Can I have my own silk screen
Logo, Part Number or small label?
A: Yes, Definitely. While it requires
MOQ, please refer to our sales, thanks.
Q7. What about your Packing?
Can I have my customized products with customized packing?
A:
All the products are packed in right way to keep it safe and looks pleasant.
Usually for small sizes of products we use tray + carton, for bigger sizes we
use foam slot + carton.
Yes,
we also design packages according to customers’ requirements.
Q8: Are you able to offer enough technical support about your
products?
A: Our management team owns an average of
8-12 years of experience in LCD Display/Module industry. Our engineers own
sufficient knowledge and field experience.
Q8: How soon do you usually reply emails?
A:
Our responsible sales usually reply WITHIN 24hours.
Q9. Which express do you
often use to make delivery?
A:
We usually ship by DHL, UPS, FedEx or SF. It usually takes 3-7 days. Some
customers prefer shipping with their own account# , while some clients choose
our forwarder agent.
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